Favourite functions —
Automatic chat message when the customer opens the agreement | Tracking function | Automatic reminders
Copperhill Mountain Lodge has a large flow of booking requests from potential customers. Sending a quote before GetAccept was a time-consuming process and they experienced a challenge in having control over all documents sent by mail.
They needed to manually follow up all requests and ask the customer to print and scan in and send back the quote. Despite the system for having control, follow-ups risked non-attendance or falling between the chairs due to lack of time.
Copperhill became the first hotel in the Nordic Choice Group to implement GetAccept. With the new overview, they could directly control the status of all their quotes.
They started communicating with their customers through the chat, and activated automated reminders for the customer. They also added notifications that updates the customer when an agreement is about to expire.
After implementing GetAccept, they increased their sales by 20%. They reduced the time it takes to send out a quote, and now they never miss a follow-up through the help of notifications and reminders.
They have better time management and are perceived to be more professional in the eyes of the customer. The secure digital signature speeds up the process both for themselves and for the customer.