How Copperhill Mountain Lodge increased sales by 20% with better quote control
Increase in sales
GetAccept gives me reminders about agreements being out, and then I know exactly which ones to contact. I would say we increased our sales by about 20% compared to earlier.
At a glance
Challenge
Copperhill Mountain Lodge has a large flow of booking requests from potential customers. Sending a quote before GetAccept was a time-consuming process and they experienced a challenge in having control over all documents sent by mail.
They needed to manually follow up all requests and ask the customer to print and scan in and send back the quote. Despite the system for having control, follow-ups risked non-attendance or falling between the chairs due to lack of time.
Solution
Copperhill became the first hotel in the Nordic Choice Group to implement GetAccept. With the new overview, they could directly control the status of all their quotes.
They started communicating with their customers through the chat, and activated automated reminders for the customer. They also added notifications that updates the customer when an agreement is about to expire.
Results
After implementing GetAccept, they increased their sales by 20%. They reduced the time it takes to send out a quote, and now they never miss a follow-up through the help of notifications and reminders.
They have better time management and are perceived to be more professional in the eyes of the customer. The secure digital signature speeds up the process both for themselves and for the customer.
- Reduce time spent sending and managing booking quotes
- Gain control over documents sent by mail
- Avoid missed follow-ups due to manual processes
- Activated chat, automatic reminders, and expiry notifications
- Gained full overview and control of quote status
Stories worth learning from
Remi Morken
Senior Vice President of Sales
“This is a way for you to control the narrative. To make sure your reps are sticking to the process, adopting the principles you’ve set, and helping your customers to experience value instead of just product pitching.”
Increase in win rate (13% to 26%)
Quarter-over-quarter revenue growth
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Carolina Bräuninger
Senior Strategic Account Executive EMEA
“Since I started using GetAccept, my sales process and communication with my prospects are way more project and solution-oriented. They know where to find the content they need, and I can focus on providing solutions.”
Sales cycle reduction (150 to 50 days)
Reduction in time spent exchanging information
Gavin Summer
Co-Founder & Chief Growth Advisor
“If you haven’t got something like GetAccept from a contracts perspective, but equally from a Deal Room perspective, then you’re behind.”
Increase in proposal-to-close rate
Saved monthly on proposal creation