Joakim Svensson, Sales manager, SanTek Camera surveillance:
“For us, it was just the flow management and the opportunity to actually be able to follow the business from mailing to signing as the defendant. The e-signing solution was a plus on the edge and an appreciated function. Previously, we followed up by calling and emailing, but now we use the chat when following up. The sellers experience it as the best tool for answers. ”
SanTek Camera Surveillance experienced a challenge in keeping a high quality in the follow-up of its quotes as well as having control over how many people were active and out. They also felt it could be difficult to know if the recipient had taken note of the content and if it was shared with other decision makers when it was sent via mail.
SanTek Camera Surveillance implemented GetAccept and started using the overview view to keep track of how many quotes are out and about when they are due. They also started using the tracking to find out if the customer has gone through the quote, who are involved in the decision and how committed the customer is in the document. They began using the digital signature to replace older methods.